Four Strategies to Empower your Retail Associates
Michael Koploy – So far this month, Best Buy has been in the headlines for all the wrong reasons. A disappointing Q4, a CEO resignation and an internal probe on his inappropriate employee relations. I’m personally not all that surprised. Best Buy’s prices are too high, their stores difficult to navigate. Most frustrating, however, have [...]
ISBDC / April 24, 2012
Who’s On First? How Do I Get To Second? Do You Have A Good Business Support Team?
Heather Penney – One of the most important keys to a successful business and also to the business owner is having a business management team. Now you may be asking yourself, “Who should be on my team?” A business management team is composed of the following individuals: An attorney, a CPA, a banker, an insurance agent, [...]
ISBDC / March 5, 2012
Is It “Good Business” To “Invest” In Your Community?
Monty Henderson – How often is your business pursued by various youth sporting groups, volunteer groups, not-for-profit’s, community organizations, and the like to donate time, energy, and money to aid their specific causes? As entrepreneurs, we know that time, energy, and money are scarce resources and therefore are highly valued. I am often asked by [...]
Hoosier Heartland ISBDC / August 17, 2011
Hospitality: Achieving a Competitive Advantage Through Customer Service
Kelly Will – Every entrepreneur aspires “to provide the best customer service”. I’ve seen it… It’s in nearly every business plan and typically addressed in the mission statement. So why does it not always work out that way? No one ever said it was easy to compete on service, however, the expectations of service are [...]
Southeast ISBDC / July 27, 2011